Return & Refund Policy

<h2 style="text-align: center">Return and Refund Policy</h2>

<h3>Eligible for Refund</h3><ol><li><p><strong>Wrong item delivered</strong> — If you receive a different product than ordered</p></li><li><p><strong>Damaged or spoiled items</strong> — If the gift arrives damaged during transit</p></li><li><p><strong>Undelivered orders</strong> — If the order is not delivered within the stated timeline despite our efforts</p></li></ol><h3>NOT Eligible for Refund</h3><ol><li><p><strong>Perishable items</strong> — Once delivered, food items, chocolates, and honey cannot be returned</p></li><li><p><strong>Personalised/customised items</strong> — Lokta paper notes and custom messages cannot be returned</p></li><li><p><strong>Change of mind</strong> — Orders cancelled after dispatch cannot be refunded (you can request to donate or delay delivery)</p></li></ol><h3>How to Claim a Refund</h3><ol><li><p>Contact us <strong>within 24 hours of delivery</strong></p></li><li><p>Send photos of the damaged/wrong item via WhatsApp: <strong>9705453464</strong></p></li><li><p>Include your order number and a brief description</p></li></ol><h3>Refund Timeline</h3><ul><li><p>Approved refunds are processed within <strong>5–7 working days</strong> to your original payment method</p></li><li><p>For international card payments, additional processing time may apply</p></li></ul><h3>Exchanges</h3><ul><li><p>We offer a <strong>free replacement</strong> on eligible items at no extra cost</p></li><li><p>We cover the shipping for the replacement</p></li></ul><h3>Need Help?</h3><p>Message us</p>

Read Upahaar Nepal’s return and refund policy. Clear guidelines to ensure a smooth experience when sending gifts to loved ones across Nepal.