Privacy Policy

Privacy Policy — Upahaar Nepal

Last updated: April 2026

Who we are

Upahaar Nepal Pvt. Ltd. is a premium gift delivery company registered in Nepal (PAN: 622461045, Registration No. 376787), based in Banasthali, Kathmandu. We help Nepali people living abroad send meaningful gifts to their loved ones back home.

If you have any questions about this policy, you can reach us at:

What information we collect

When you place an order or get in touch with us, we collect:

  • Your name — so we know who the order is from

  • Your email address — to send you order confirmations and updates

  • Your phone number — to contact you if there are any questions about your order

  • Payment information — processed securely through our payment gateway (we never store your card details)

  • Recipient's name, phone number, and delivery address in Nepal — to deliver the gift to the right person

  • Your gift message — so we can include it with the gift

We may also collect basic information automatically when you visit our website, such as your browser type and which pages you viewed. This helps us understand how to improve the site.

How we use your information

We use your information only to run your order and keep you informed. Specifically:

  • To process and deliver your order — your details and your recipient's details are used to pack and dispatch the gift

  • To send you order updates — via email and WhatsApp, including confirmation, dispatch notification, and delivery confirmation.

  • To contact you if there is a problem with your order, such as an address issue or a product being out of stock

  • To respond to your messages when you contact us for support

That's it. We do not use your information for advertising or send you unsolicited marketing messages.

Who we share your information with

We share your information only when necessary to fulfil your order:

  • Delivery partners in Nepal receive the recipient's name, address, and phone number to make the delivery

  • Our payment processor handles your payment securely

We do not sell, rent, or trade your personal information to any third parties — ever. We do not share your data with advertisers or marketing companies.

How we keep your information safe

Your data is stored securely. Payment transactions are processed through encrypted, certified payment gateways. We limit access to your information to only the team members who need it to process your order.

How long we keep your information

We keep your order information for up to 2 years. This helps us resolve any disputes, process returns, and improve our service. After that, your data is deleted or anonymised.

Your rights

You are always in control of your information. You can:

  • Ask us what data we hold about you — we'll tell you clearly and promptly

  • Ask us to correct any information that is wrong

  • Ask us to delete your information — just send us a message on WhatsApp or email and we will remove your data from our records within 7 working days (unless we are legally required to keep certain records)

  • Opt out of WhatsApp updates — just let us know and we will only contact you when strictly necessary for your order

To exercise any of these rights, contact us at [email protected] or WhatsApp 9705195782.

Changes to this policy

If we make significant changes to this policy, we will update the date at the top of this page. We encourage you to check it occasionally.