Privacy Policy — Upahaar Nepal

Last updated: May 2026

Who We Are

Upahaar Nepal Pvt. Ltd. — A premium gift delivery company helping Nepali people abroad send meaningful gifts to loved ones in Nepal.

Registration Details:

  • PAN: 622461045

  • Registration Number: 376787

  • Registered Address: Banasthali, Kathmandu

What Information We Collect

When you order or contact us, we collect:

  1. Your Information:

    • Name, email address, phone number

    • Payment information (processed securely—we never store card details)

  2. Recipient's Information:

    • Name, phone number, delivery address in Nepal

  3. Your Message:

    • Gift message for the recipient (so we can include it with the gift)

  4. Website Browsing:

    • Browser type, pages visited (helps us improve the site)

How We Use Your Information

We use your data only for:

  • Processing and delivering your order

  • Sending order updates (confirmation, dispatch, delivery)

  • Contacting you if there's an issue with your order (address problems, stock availability, etc.)

  • Responding to your support messages

We do NOT:

  • Send unsolicited marketing messages

  • Use your data for advertising

  • Share your data with advertisers or marketing companies

Who We Share Your Information With

We share your data only when necessary:

  • Delivery Partners: Receive recipient's name, address, and phone number (to deliver the gift)

  • Payment Processor: Handles payments securely

We do NOT sell, rent, or trade your personal information—ever.

How We Keep Your Information Safe

  • Data is stored securely with restricted access

  • Payment transactions go through encrypted, certified payment gateways

  • Only team members who need access to process your order can see your data

How Long We Keep Your Information

  • Order data: Kept for up to 2 years (helps resolve disputes, process returns, improve service)

  • After 2 years: Data is deleted or anonymised

Your Rights

You have the right to:

  1. Ask what data we have about you — We'll provide this within 7 days

  2. Correct wrong information — Let us know and we'll fix it

  3. Delete your data — Message us, and we'll remove it within 7 working days (unless legally required to keep records)

  4. Opt out of WhatsApp updates — Tell us and we'll only contact you for order-critical messages

Changes to This Policy

If we make significant changes, we'll update the date at the top of this page. We recommend checking occasionally.

Last Updated: May, 2026

Contact Us

For any privacy questions or to exercise your rights: [email protected]